Fee Schedule
The fees Ostany charges guests and hosts.
This is the English version. In the event of any discrepancy with the Bulgarian version, the Bulgarian version shall prevail.
Fee Schedule
Version: 1.0
Date of publication: [date]
Effective date: [date]
This Fee Schedule forms an integral part of the Host Terms (Article 2(3) and Article 21(2) thereof) and is amended in accordance with Article 53 thereof — on notice of at least 30 days in advance.
This Fee Schedule governs the Commission payable by the Host. The Platform charges Guests no service fee — the price displayed to the Guest is the price the Guest pays.
1. Commission
1.1. Amount
| Service | Amount |
| Intermediation Commission | 14 % of the base defined in section 1.2, excluding value added tax. VAT is charged on the Commission at the standard rate applicable in the country where the Property is located — for example, for Properties in the Republic of Bulgaria — 20 % (total charge 16.8 % including VAT); for Properties in the Hellenic Republic — 24 % (total charge 17.36 % including VAT). For Properties in any other country the standard VAT (or equivalent GST) rate of that country applies; the exact rate and the resulting total charge are shown to the Host in the price step of the Listing before publication. |
The Commission is the sole remuneration of the Platform payable by the Host in respect of a Booking, other than the paid promotion under section 3 of this Fee Schedule which you have voluntarily requested. There is no fee for registration, for creating or maintaining a Listing, for deactivating a Listing or for terminating the contract.
1.2. Calculation base
The Commission is calculated on the sum of:
the accommodation price for the entire stay; and
all mandatory fees set by the Host — for cleaning, for an extra guest, for a pet and the like.
The following are not included in the base and no Commission is charged on them:
the tourist tax under the Bulgarian Local Taxes and Fees Act (Zakon za mestnite danatsi i taksi, "LTFA") (for properties in the Republic of Bulgaria);
Τέλος Ανθεκτικότητας στην Κλιματική Κρίση (Τ.Α.Κ.Κ. / Telos Anthektikotitas stin Klimatiki Krisi) — the Greek climate crisis resilience levy (for properties in the Hellenic Republic);
any other tax or charge collected by the Host for the account of a public authority;
amounts refunded to the Guest.
1.3. When the Commission becomes due
(1) The Commission becomes due upon conclusion of the Booking.
(2) It is deducted from the Payout in accordance with Article 24 of the Host Terms.
(3) Where a cancellation results in the Guest being refunded the entire price, no Commission is due, and any Commission already deducted is refunded to the Host.
(4) Where a refund is partial, the Commission is recalculated on the amount actually retained by the Host.
1.4. Value added tax
The Commission is consideration for an intermediation service relating to accommodation in a specific Property. Such services are connected with immovable property, and the place of supply — and therefore the applicable VAT rate — is determined by the country where the Property is located (Article 21(4)(1) of the Bulgarian Value Added Tax Act (Zakon za danak varhu dobavenata stoynost, "VATA"); Article 47 of Directive 2006/112/EC):
| Location of the Property | Place of supply | VAT charged on the Commission |
| Republic of Bulgaria | Bulgaria — Article 21(4)(1) VATA | 20 % — total charge 14 % + 2.8 % VAT = 16.8 % of the base |
| Hellenic Republic | Greece — Article 47 of Directive 2006/112/EC and the Greek VAT Code (Law 2859/2000) | 24 % — total charge 14 % + 3.36 % VAT = 17.36 % of the base |
| Any other country | The country where the Property is located — Article 47 of Directive 2006/112/EC for EU Member States; the corresponding national rule elsewhere | The standard VAT (or equivalent GST) rate of that country, as in force on the day of the Booking; where the country levies no VAT-type tax, no VAT is added and the total charge is 14 %. The applicable rate and total charge are displayed in the price step of the Listing. |
The amounts stated in sections 1.1 and 3 are exclusive of VAT, unless expressly stated otherwise. VAT is charged on the Commission at the rate of the country where the Property is located (Commission × r). The Platform issues an invoice or another tax document for each Commission charged, available in the Host's account.
2. Guest Service Fee
(1) The Platform charges the Guest no service fee. The price displayed to the Guest — as early as in the search results — is the price the Guest pays; no platform charge is added on top of it at any step of the Booking.
(2) The tourist tax and other public charges under section 1.2, where payable on site by their nature, are not part of the displayed price and are indicated on the Listing.
(3) For Bookings concluded before the effective date of this version of the Fee Schedule, any Guest Service Fee charged under the previously applicable version remains governed by that version, including its refund rules under Article 17 of the Guest Terms.
3. Paid promotion
(1) The Platform offers an optional paid service for more prominent positioning of the Listing.
| Service | Amount |
| Promoted position in search results | 3 % additional Commission on the base defined in section 1.2, but not more than EUR 30 per booking — for bookings generated through a promoted position |
| Promotion in the newsletter | EUR 50 per week |
Promotion secures priority positioning in search results for the selected period and for the selected dates, while preserving the requirement that the Listing match the Guest's search. Promotion does not guarantee any particular position or number of bookings.
(2) Promoted positions are clearly and prominently identified as such when displayed to Guests.
(3) Outside the expressly identified promoted positions, direct or indirect remuneration does not influence ranking. The amount of the Commission under section 1.1 does not influence ranking.
(4) Paid promotion may be discontinued by the Host at any time; bookings already generated through it are charged in accordance with section 3(1).
4. Other amounts payable by the Host
The following amounts constitute reimbursement of costs actually incurred, or contractual liquidated damages, and do not constitute remuneration for the intermediation service. The grounds on which they are payable are set out in the Host Terms.
| Ground | Amount | Provision |
| Liquidated damages for cancellation by the Host without a valid reason | 20 % of the price of the cancelled Booking, but not more than EUR 200. For Bookings with a value below EUR 100 no liquidated damages are due; the measures under Article 41 apply | Article 33(3) |
| Covering the price difference on relocation of the Guest | Up to 20 % of the accommodation price under the cancelled Booking, but not more than EUR 200 | Article 33(4) and Article 35 |
| Amounts refunded to the Guest where a Booking Issue report is upheld | As determined by the decision under Article 35 | Article 26(1)(2) |
| Fee on a disputed payment transaction (chargeback) | The actual amount of the disputed transaction + the card scheme fee in the actual amount charged by Mollie, documented in your account — except where the chargeback is attributable to an act or omission of the Platform | Article 27 |
| Amounts paid out in error | The actual amount | Article 26(1)(5) |
The disputed amount and the fee under the row "Fee on a disputed payment transaction (chargeback)" are not payable by the Host where the chargeback is attributable to an act or omission of the Platform (Article 27(3) of the Host Terms).
All amounts under this section are collected in accordance with Article 26 of the Host Terms — upon prior or simultaneous written notice, stating the ground and the amount, and with a right of challenge under Article 45.
5. Currency and payment costs
(1) All amounts are calculated and payable in euro (EUR).
(2) Until 8 August 2026, amounts are displayed simultaneously in euro and in leva at the official fixed rate of 1 EUR = 1.95583 BGN.
(3) Payment processing and the allocation of funds are carried out by Mollie B.V. Mollie's fees relating to the acceptance of the payment are governed by the relationship between the Host and Mollie under the Mollie terms accepted by the Host.
(4) If the Payout is made in a currency other than euro, the Host's bank may charge a conversion fee, for which the Platform is not responsible.
6. Amendment of the Fee Schedule
(1) This Fee Schedule is amended in accordance with Article 53 of the Host Terms — on notice given on a durable medium at least 30 days before entry into force.
(2) During the notice period, the Host is entitled to terminate the contract without penalty.
(3) An amendment does not apply to Bookings already confirmed — for those, the Fee Schedule in force at the time of booking continues to apply.
(4) An amendment introduced without observing the period referred to in paragraph 1 is null and void (Article 3(3) of Regulation (EU) 2019/1150).
(5) Archive of previous versions: [link].
7. Summary
| Item | Fee |
| Guest Service Fee | 0 — the Platform charges Guests no service fee |
| Host registration fee | 0 |
| Fee for publishing or maintaining a Listing | 0 |
| Subscription fee | 0 |
| Commission on a completed booking | 14 % excluding VAT, plus VAT on the Commission at the standard rate of the country where the Property is located (e.g. Bulgaria: 20 % → 16.8 % total; Greece: 24 % → 17.36 % total; other countries: that country's standard rate, shown in the Listing's price step) — of the accommodation price and the mandatory fees, excluding taxes and tourist levies |
| Paid promotion | Optional, 3 % additional, but not more than EUR 30 per booking |